Service agreement for Atlassian applications
Do you need support for your daily work with Jira or Confluence? Is your system secure and stable? Are your Atlassian applications up to date? As an Atlassian Platinum Solution Partner, we offer you the right services for the Atlassian Suite that meet your requirements.
Customized services
Choose a service contract depending on the response time you need, or the size and complexity of your system. Our services include the applications Confluence, Jira Software, Jira Service Management, Jira Work Management, Bitbucket and Bamboo, whether on Cloud, server or Data Center.
Basic
- Support requests lasting up to 30 minutes are included
- SLA with 6 hours response time
- 2 Accounts in the service desk included
- Optional: Data Center: 2 Health checks per year
- Optional: Data Center: annual updates to current LTS releases, including crit. security updates
- Optional: hands-on support, annual prepaid credit
Standard
- Support requests lasting up to 30 minutes are included
- SLA with 4 hours response time
- 3 Accounts in the service desk included
- Optional: Data Center: 4 Health checks per year
- Optional: Data Center: annual updates to current LTS releases, including crit. security updates
- Optional: hands-on support, annual prepaid credit
Advanced
- Support requests lasting up to 30 minutes are included
- SLA with 2 hours response time
- 4 Accounts in the service desk included
- Optional: Data Center: 12 Health checks per year (monthly)
- Optional: Data Center: annual updates to current LTS releases, including crit. security updates
- Optional: hands-on support, annual prepaid credit
You don't need any updates from us, but you want support and health checks?
No problem, our service contract is modular and is tailored to your needs. You can individually compile the listed services within the selected service contract.
We will be happy to advise you.
We look forward to your enquiry and will usually get back to you within 24 hours.
