Solution
The enterprise knowledge management solution Confluence from Atlassian was chosen as the new platform because it had already proven itself in other areas of PostFinance. Confluence fulfilled all the basic requirements to easily capture and manage information on the one hand and to quickly make this information available to all employees on the other.
The design was adapted with the bitvoodoo Enterprise Theme. In addition, the information was provided with predefined metadata records via the Metadata app. This application enables categorizing the information in Confluence in detail, which facilitates the search query and leads to accurate and precise search results. The installation of Advanced Search, an extension developed by bitvoodoo, further enhanced the search function. This search interface allows users to design individual search masks. Depending on the target group, a search mask can contain predefined, different filter settings.
More than 2,500 Confluence content pages in three languages, 15 topic categories and six document types were organized with the Metadata app and provided with target group-specific dashboards using the Enterprise Theme.
