ITSM and project management solution with Jira Service Management and Jira Software
The combination of Jira Service Management and Jira Software offers Boschung Group an efficient Support ticket management system together with agile project management technology for Support Services requests. This has resulted in improved customer satisfaction and more efficient internal workflows.
Challenge
Boschung Group needed to find and implement new, more innovative solutions for both their ticketing management and Support services project management. Boschung Group highly values innovation and strives to constantly increase the quality of their services offered to customers and employees. The new technology and improved project management approach needed to enable the following for Boschung Group:
Efficient Support ticket management with streamlined processes
Effective project management using automated workflows
Better processing of customer feedback
Multilingual support
Implementing agile project management tools, such as roadmaps, visualization of processes and monitoring of tasks
Solution
The solution was a combination of Jira Software and Jira Work Management that bitvoodoo customized specifically for Boschung Group. This allows customer-related projects to be managed using Jira Work Management, separate to internal development projects which are managed using Jira Software. This solution also makes it easy to get an overview of all projects so that teams can work together efficiently and successfully.
Increased efficiency by optimizing and streamlining work processes
Improved collaboration between different teams
Data-based decision-making options using reporting and analysis tools
Improved customer satisfaction through improved IT service management
Seamless integration of all development elements using Git
The cooperation with bitvoodoo was exceptionally good from the first contact to the joint project completion celebration on our premises. The ITSM and project management solutions work as desired. We definitely recommend working with bitvoodoo.
Project Manager, Boschung AG
About our customer
Boschung Group is a globally recognized company specializing in the development of solutions for the management of runway-, road-, and ground equipment.
850 employees
Waadt
Surface Condition Management
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